The Undervalued and Overlooked Skills I Learned Interning with the Laconia Crew

It takes serious guts to be a venture capitalist. One must be willing to take enormous risks for uncertain returns. It’s definitely not a stable, clear-cut path. Perhaps this was what drew me to entrepreneurship and venture capital. The idea that you can make it big or lose it all is unnerving but fascinating to me.

I was first introduced to Laconia Capital Group by Peter Wiener, a former manager whom I had worked with at Bank of America Merrill Lynch. Laconia Capital Group’s venture capital funds focus on late seed B2B SaaS startups in the Northeastern US with monthly recurring revenues of at least $25,000. Going into the internship, I did not know what to expect. I knew that I wanted to learn more about the business and how venture capitalists evaluated startups, but that was it.

Four months later, I can say that, without a doubt, my internship at Laconia has been nothing short of a phenomenal experience. I have learned so much from Jeff, David, DLee, and Geri. I sat in on pitch meetings, portfolio company strategy calls, and partners’ meetings. I crafted market research for portfolio companies. I wrote investment memos for potential deals. I even helped source potential deals. In fact, the internship never felt like work. Rather, it was more like attending office hours with three extremely intelligent and business savvy professors and one brilliant TA. I probably ask David on average 15 questions a day. Thanks for being super patient and answering all my random questions, David.

As my internship concludes, I have begun to reflect on everything I have learned during my time here. One thing I have realized is that many times, students and working professionals focus too intently on gaining hard, technical skills and overlook the softer skills. There is nothing wrong with learning how to program if you aspire to be a software engineer or learning how to design circuits if you plan to be an electrical engineer. While it is nice to have technical skills, they are not a necessity in the venture capital world or the broader business world. Instead, people should focus more on learning and developing soft skills. These are the skills that become more useful and essential in life. There are three soft skills that I learned and developed over the past few months.


Writing is arguably one of the most important skills to have for any career. It is a way to solidify intangible thoughts and ideas that someone has in his or her head. The process of writing things down can also help identify fallacies in the ideas. Writing is essential to communicating one’s thoughts. Someone can have the next billion-dollar idea, but if he cannot convey that idea to others, then it is meaningless like a check that cannot be cashed.

At Laconia, writing is viewed in the highest regard like how Michelin star chefs view their cooking appliances. Whether it’s responding to emails, crafting investment memos, or writing LP letters, both syntax and grammar are important. At Laconia, I was able to become a better writer and to learn proper business writing, which is very different from academic writing.

Relationship Management

Business is built around relationships. In venture capital, successful relationship management can differentiate the professionals from the amateurs. In today’s Facebook Messenger and Instagram society, it is easy to keep in touch, but it is also easy to lose the personal touch. Now more than ever, successful relationship management is critical. It doesn’t take much to stay connected. A follow-up email after an initial meeting or an occasional update is all it takes. As Jeff says, “Follow-up emails should always be sent out within 24 hours.”

Laconia has a seamless relationship management process that I was able to learn and absorb. No email is left unread. No request is left unanswered. No call is left unreturned.

Critical Thinking

As Laconia went into due diligence with two startups, I was assigned to write investment memos about the companies. Investment memos are essentially Laconia’s version of McKinsey Insights but with more detail and research. Writing investment memos taught me to think critically and holistically about different startups, their value propositions, market fit, competitors, and exit potential. The ability to think critically about any topic or issue is a vital skill. Whether someone is a venture capitalist or an entrepreneur, he or she will face a wide swath of problems with various learning curves. It is impossible to prepare for each problem, so it is important to be able to think outside the box and approach each problem with an unique perspective.

There is a Chinese proverb that says, “It is better to walk 10,000 miles than to read 10,000 books.” Most classes that students take are not applicable to the real world. School provides students with a foundation, an academic framework of thought. However, it is up to that student to build upon and expand that foundation. Internships are a great opportunity to gain that practical experience. Speaking from experience, I have learned so much from the Laconia internship that I would not have learned at Columbia. Yes, I learned about the B2B SaaS market. Yes, I learned how to construct financial models and read cap tables. But more importantly, I also learned valuable and overlooked soft skills that will stick with me forever. These are the skills that will help me in my future endeavors.


Tony Zheng is a junior at Columbia University studying computer science and psychology with an interest in entrepreneurship, artificial intelligence, and renewable energy. He is involved with the Columbia Organization of Rising Entrepreneurs and is an avid camper and reader.

Chasing the Money: Making Capital a Strategy

Over the past 9 months, we have screened thousands of companies, had introductory meetings with about 200 founders, and conducted deep due diligence on about a dozen. Whether we’re doing a full dive into a company’s history, projections, and vision, or just having a quick chat about short-term goals, one topic that almost always comes up is the alignment of entrepreneurs’ operating strategy with a thoughtful and defined capital strategy.

We have been repeatedly surprised by how few entrepreneurs see capital as a strategic activity. Raising money for the vast majority of entrepreneurs we encounter (even some really excellent operators) is a glorified form of securing what may be referred to as allowance money. VCs are pseudo-parents, there for the asking in order to get cash in one’s pocket!

But, venture capital functions so very differently from merely being money in the bank. And trouble will brew if it’s not seen in its full utility.

The benefits of a sound capital strategy are numerous. For one, disciplined management of optimal cash resources allows founders to foresee operating pitfalls that may have otherwise gone unnoticed for months. This attention to strategy and capital needs provides founders with the tools to adapt and make adjustments in a timely manner. Beyond merely ensuring the survival of the company, a sound capital strategy maximizes a company’s leverage in subsequent financings. Planned and controlled runway is a strength that will be rewarded in higher valuations and dollars raised. A position of strength and operating integrity will be created through an optimal capital strategy.

While the benefits of an optimal capital strategy may be somewhat obvious, the mechanics of actually building it are less so. Let’s start with the numbers. Operating a startup is like navigating through a jungle Tarzan-style. The entrepreneur swings from one milestone vine to another in order to progress toward scale and sustainability. Swinging too far or not far enough is dangerous.

As such, clearly defined milestones must inform the raise amount. In nearly all cases, the amount of capital raised should lead to either the next round of financing or profitability within a given time frame. A raise amount should not merely allow for X months of runway. To determine this optimal round amount, build a financial model that granularly accounts for the drivers and variables of both revenue streams and costs, making sure to factor in some leeway/optionality. It is often helpful to have 2-3 different scenarios modeled with varying round amounts, hiring plans, and sales projections to truly understand what can be ramped up or slowed down. Use this information to raise optimal cash that tightly supports the execution vision in month-to-month detail.

After mastering these numbers, the next earnest consideration is the investment partners. Much has been written on the topic of choosing “value-add investors”, but the point remains: as hard, long, and disheartening as fundraising may be, putting in the sweat to secure VCs and strategic investors that contribute their networks and expertise to your company is immeasurably more worthwhile than settling for the low-hanging fruit of funding simply for the sake of moving on. Choose your partners wisely. Do your due diligence. As we always tell the founders we meet with, ask a VC’s portfolio companies what working with them is like, not just when things are going well but especially when they aren’t. A strong investor network, in combination with a solid Board of Directors (more on that in our next blog), can make or break a company.

In addition to the right partners and the right capital, founders also need to be mindful of capital structure itself. Some of the elements to keep in mind are below:

● Number of investors (both individuals and entities) -- having a cluttered cap table with dozens of investors can become a logistical nightmare regarding updates, information requests, and general communication. While the diversity of perspectives that comes with a varied investor base is valuable, there is an inflection point after which the utility of numbers begins to decline.

● Investment vehicles -- venture rounds can come in all shapes and permutations, with combinations of notes, SAFEs, preferred equity, common stock, etc. Though notes are often touted as being simpler to structure and execute, this is not necessarily true for early stage rounds; term sheets are quite vanilla and can be done comparably quickly and inexpensively. For everyone’s benefit, keep structure as simple as possible. Particularly avoid stacked notes with varying caps that reduce transparency for both founders and investors alike. Fred Wilson’s post on Convertible and Safe Notes adds additional color.

● Terms -- in line with the previous bullet, again, keep terms as simple as possible. Atypical preferences, ratchets, etc. have no place in early stage financings. Brad Feld’s timeless Term Sheet Series is a fantastic resource for those unsure of what to expect or avoid.

Often, we use a “clean cap table” as a proxy for a deliberate capital structure: if the above is done correctly, a neat cap table will reflect it. If prior financings were suboptimal and unnecessarily complex, a new round is the perfect time to reset the overall strategic direction, as a mess of a cap table is often a deterrent of future investment interest.

Finally, make sure that the capital strategy leaves the founders with enough skin in the game to want to play. Nothing makes us as investors more miserable than seeing founders crammed down into a miniscule amount of equity that will require nothing short of a miraculous exit for the venture to have been worth their while.

Applying strategic thought to capital, rather than treating it as a temporary, painful and necessary evil, will pay off in building a sustainable venture. With some luck, you may even find the ordeal rewarding.

Swimming through the Buzzwords: Our VC Summer Internship

If you ever want to make a college student cringe, usually all you have to do is ask, “Have you found a summer internship yet?” Luckily, after developing mild carpal tunnel syndrome from scrolling through our respective college career sites for countless hours, we were both given the opportunity to enter the venture capital world as summer interns at Laconia Capital Group. Just completing our sophomore years at Penn and NYU, we began our internships at Laconia unsure of what our summers had in store for us. On each of our first days, we walked into the office uncertain but excited to gain experience in an industry that would give us exposure to a variety of businesses and accomplished people. However, ten weeks later, we now find ourselves participating in office discussions with confidence and an eagerness to absorb all of the information thrown our way. As our internships come to an end, we reflect on our experiences and the invaluable lessons we have learned this summer. We’ve outlined the top five takeaways from this summer that are relevant to those working in the VC industry, as well as those thinking about their own business.

Keep Your Friends Close:

One of the key lessons we both gained from our internship this summer is the importance of cultivating relationships. After attending multiple networking events, it is evident that one of the ingredients crucial to becoming successful in the VC world is to maintain strong connections with entrepreneurs as well as other VC firms and personal networks. Establishing strong ties with other venture capitalists has the potential to increase exposure to high quality deals, while also nourishing relationships with possible co-investors for future investments. Even if a VC firm decides to pass on an entrepreneur for the time being, forming valuable connections with founders allows investors to keep communication ongoing and open new doors for business.

Keep Your Eyes on the Prize:

“Your capital strategy is just as important as your operating strategy.”

This is a message we have had drilled into our heads almost daily over the past ten weeks. Far too many times, entrepreneurs overlook the importance of a well organized cap table or capital structure. It is rare that a CEO would say that they love fundraising; however, having a detailed plan going into your capital raise is crucial to the success of your business. Ensuring that your company will always have enough money in the bank to meet your KPIs allows founders to go into negotiations in a position of strength rather than weakness. Companies run into trouble when leaders fail to raise the appropriate amount of money needed to reach their milestones. Additionally, building strong relationships with VCs prior to needing to raise capital can be advantageous to the entrepreneur down the road.

Perfect Your Pitch

After going through dozens of pitch decks and sitting in on presentations, we can now properly identify the good, the bad, and the ugly. What makes a pitch stand out to us is the founder’s ability to develop an easy-to-follow storyline that the audience can relate to. Oftentimes, founders get too tied up in jargon and struggle to simplify complex concepts. Even though you may know each and every detail of your business, remember that outsiders need to be walked through each step to fully understand the problem you’re trying to solve. Keep in mind that although you might be the smartest person in the room, you still need to illustrate your business as if you were speaking to a five year old (with an MBA).

Be Ready for Anything:

One lesson learned as an intern is to come prepared. You are not expected to know how to write an investment memo on day one. However, it is helpful to familiarize yourself with the language used on a daily basis. One book that expedited the learning process for us in our first few weeks was Venture Deals by Brad Feld and Jason Mendelson. We highly recommend this read to anyone interested in venture capital or starting their own business, as it will help you understand not only the financial aspects of a venture deal but also the legal and technical sides.  

On the entrepreneur side, VCs appreciate those who come prepared to meetings and have materials ready to go once the due diligence process begins. These documents oftentimes include financial statements, customer referrals, a well-thought out pitch deck, and team bios. Each VC firm varies on their level of due diligence; however, it is helpful to have these resources on hand for whatever might be thrown your way.

Back to the Future:

It’s hard to imagine what the world will look like in 5-10 years; however, as an entrepreneur or investor it’s important to evaluate a marketspace and try to imagine how it will evolve over time. VCs are interested in understanding the vision of your company and how you would adapt to a change in the competitive landscape. We have learned at Laconia that it is not about finding the “unicorns” of the industry but rather seeking out scalable, reliable businesses that will be able to stand the test of time.

We’d like to finish this post by telling you about the best parts of the job. For starters, what normal twenty-year-old gets to sit in on meetings with the founders of some of the most innovative companies in the world? In VC, this is the norm, and we were lucky enough to get to sit in on at least two each week. In addition, interning at a micro-VC firm allowed us to work side-by-side with Laconia’s two partners, exposing us to the minds of investors and the way in which they think about potential investment opportunities. Finally, we were able to gain access to accelerators, incubators, and pitch events, introducing us to the larger VC community. We hope these tips come in handy as you attempt to enter the daunting world of VC or take on a new business venture.

So, You Bet Your SaaS on IoT!


Various estimates peg the number of Internet of Things (IoT) devices deployed in the market to be between 6 to 7 billion, and that number is expected to grow over 8 times in the next 3 years. To illustrate an example of an IoT device, imagine a parking spot with sensors installed. These sensors send data on the availability of that parking spot to a local internet-enabled gateway that ultimately communicates the information to the car drivers (through their navigation systems) in that vicinity – in this case, and in any similar scenario in which sensors enable communication between physical objects and Internet-enabled systems, we are talking about IoT devices.

The market opportunity for SaaS companies within IoT becomes huge once these devices become more pervasive. Today, the primary market opportunity for SaaS companies is centered around enterprise, web, and mobile sectors, with industries more skewed toward modern non-traditional (non brick-and-mortar) sectors. That market is less than $20 billion. With IoT devices, many traditional industries such as energy, utilities in general, construction, transportation, and the environment will be ushered in the 21st century of connectivity. That means stakes are much higher, as these multi-billion dollar industries are much bigger than the modern enterprises. There is a reason GE calls IoT the Industrial Internet of Things (IIoT).

Not only that, we anticipate that IoT will bring brand new challenges – which subsequently pave the way for opportunities – for current and next generation SaaS companies to build services and products. For example, current generation solutions might not work as they are to get similar intelligence, data, and analytics for IoT devices such as sensors and actuators.

Similarly, applications for Quality of Service (QoS), Security, Billing, Maintenance and so on all have to be reimagined (or retrofitted) in the world of IoT. As far as data is concerned, what we call “Big Data” today will look like rounding error in 3 years with the amount of data generated by 50 billion IoT devices.

Ford Credit and AutoFi Debut Platform for Faster, Smoother, Simpler Digital Vehicle Buying and Financing


There’s a new way for customers to purchase or finance a new Ford vehicle in minutes – right from a dealership website from anywhere, on any device – through a new platform from Ford Motor Credit Company and financial technology company AutoFi.

In addition, Ford Credit has made an investment in AutoFi as Ford Credit continues pursuing technological advances to make the financing experience better.

“By combining our fast and efficient credit-decision process with AutoFi’s online capability, we are making the customer experience faster, smoother and simpler,” said Lee Jelenic, Ford Credit director of mobility. “With its experience in used-vehicle online financing and well-developed platform, AutoFi makes it easier for us to adopt new technology quickly to meet evolving consumer expectations.”

The AutoFi platform can be used now at Ricart Ford in Groveport, Ohio, and will roll out over time to more Ford and Lincoln dealerships across the United States. The introduction comes as 83 percent of Americans say they would like to spend as little time at the dealership as possible when shopping for or buying a car, according to a new survey of more than 1,000 U.S. adults conducted online by Harris Poll on behalf of Ford Motor Company. Many of those same people, however, still want to touch and feel their new vehicle before signing on the dotted line. The new platform provides the best of both worlds.

Through the dealer website, customers have a transparent and seamless purchase and finance experience from anywhere on their mobile phone, tablet or computer. Once the online part of the transaction is complete, all customers need to do is sign the paperwork when they collect their new Ford.

Consumers may shop for a new Ford in the showroom or from anywhere via the Ricart Ford website. After selecting a vehicle, they can apply for credit and receive a decision, choose the financing terms that make sense for them, and then review and select optional vehicle protection products – completely online on their own time. Customers then can review a final summary of the financing terms and schedule time to complete the transaction and pick up the vehicle.

“AutoFi’s platform will help cut the time people spend arranging financing and improve the experience dealerships can deliver for their customers, no matter where they are in the car-buying journey,” said Kevin Singerman, CEO of San Francisco-based AutoFi. “We think this will be a game changer for both consumers and dealers, and we are thrilled to work with Ford Credit to make this happen.”

“Technology is transforming just about every type of financed consumer purchase, and this new digital capability will help make that change for automotive purchases and deliver great experiences,” said Rick Ricart, Sales and Marketing vice president at Ricart Ford. “We are excited to be the first Ford dealership in the pilot.”

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About Ford Motor Credit Company

Ford Motor Credit Company is a leading automotive financial services company. It provides dealer and customer financing to support the sale of Ford Motor Company products around the world, including through Lincoln Automotive Financial Services in the United States, Canada and China. Ford Credit is a subsidiary of Ford established in 1959. For more information, visit or

About AutoFi

AutoFi is a technology company transforming the way cars are bought and sold. The company’s platform allows auto dealers to sell vehicles completely online by connecting buyers with lenders in a fast, easy and transparent process. AutoFi’s team includes industry leaders from enterprise software, finance, automobile and consumer sectors who previously worked at companies including Lending Club, PayPal, and SunGard. AutoFi’s investors include Ford Motor Credit Company, Crosslink Capital, Lerer Hippeau Ventures, Laconia Capital Group, Basset Investment Group, Eniac Ventures, 500 Startups and Silicon Valley Bank. For more information, visit

About the Survey

This study was conducted online within the United States by Harris Poll on behalf of Ford Motor Company between November 28 and December 5, 2016, among a nationally representative sample of 1,217 adults ages 18 years and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated.

View source version on

The Dying Art of the Thank You Note

We must see at Laconia a few dozen pitches each week, and what continues to amaze me is the lack of relationship-building skills that so many entrepreneurs seem to have.

While growing up, my parents hammered into me the courteousness and importance of writing thank you notes. During the early days of my career, I was shown how to build a business relationship, and most importantly, how to maintain one. Thank you notes were a cornerstone of relationship maintenance. And this was all before there were emails and texts to make the process so damn fast and easy.

Entrepreneurs work so hard building businesses. They identify opportunities, draft business strategies, hire people, develop technology, raise capital and sell, sell and sell! Yet, through it all, they seem to treat relationship-building like a speed bump on the road to success. It seems most people today do not understand how a simple email can leave a door open for future opportunities that might not seem obvious at the time.

I tell my entrepreneurs, and my three children, to try and do the following as religiously as they can:

  1. Send an email to the people you have spoken to or met with by the end of that day. If it is a very important meeting go the extra mile and draft a handwritten thank you note. Yes, write an actual paper thank you note! You would be shocked by someone’s reaction when they actually get a hand written thank you note. Talk about going old school and positively differentiating yourself!
  2. When someone connects you with another person, circle back with them and let them know how the new interaction went. So many times I will connect someone to one of my contacts and then feel like the intro fell into a black hole. Follow up with people who make introductions for you and let them know you met with their contacts and how it went. Then thank them again! A consistent follow-up will more likely encourage additional introductions.
  3. Keep your contacts updated on your progress. Why keep news to yourself or only for those who tell you what you want to hear? Share good news.

Relationships might begin during an appropriate request, such as when looking for a new job, funding, customer introductions etc., but it is the post initial communication that builds life long relationships.

Content Raven Sees 3X Revenue Growth, Secures New Investment Round led by Nauta Capital, MassVentures, and Laconia Capital Group

Hopkinton, Mass – Content Raven, the leader in global secure content engagement, announces a 3x increase in revenue year-over-year, from 2014 to 2015. The growth is fueled by a strong increase in new enterprise customers of its secure content engagement solutions for sales, training and media and intellectual property creation. Nauta Capital, MassVentures, and Laconia Capital Group responded to this increased market interest in Content Raven with new investments in the company. Content Raven will use the funding to rapidly scale its sales and marketing efforts.


“Every enterprise struggles to securely deliver up-to-date content and video around the globe, to any device. Content Raven’s Cloud-based solution solves that challenge universally,” said Joe Moriarty, CEO of Content Raven. “Sales, training and entertainment & media departments in particular create large amounts of high-value content and have a specific need to share it easily and securely. More than 75% of our customer growth has come from these targeted solutions, and we have just skimmed the market opportunity there. We are excited that Nauta Capital, MassVentures, and Laconia Capital Group recognized our successes and provided us with capital to more aggressively target these markets.”

Content Raven offers their secure content engagement platform to solve the challenges of three distinct audiences: sales professionals, corporate training departments, and creators of proprietary media and entertainment content. With Content Raven:

  • Sales executives better manage their pipeline because they know who opens and views which content; securely share proposals to keep them out of competitors’ hands; and track contracts as they await signatures.
  • Corporate trainers can measure engagement, manage access and eliminate print costs by efficiently disseminating information globally to any device, with tight integration to existing LMS solutions.
  • Creatives and producers at entertainment and media companies can effectively collaborate on securely protected and watermarked scripts, contracts and raw footage, reducing risk of leaks and piracy.

“Content Raven is a key player in the emerging secure content engagement market and we are excited to add them to our portfolio,” said Dominic Endicott, General Partner at Nauta Capital. “Their tremendous customer list includes many global and Fortune 500 brands in high tech, CPG, financial services and pharmaceuticals. Content Raven has an immediate opportunity to break open this space and we are excited to work with them to do it.”

“Our new investment in Content Raven is a result of the confidence we have in the leadership team and the company’s content engagement platform,” said Nick Pappas, vice president at MassVentures. “No other company has a solution this well-equipped to meet enterprise needs for secure, simple and effective sharing of content and video across multiple devices. We believe the company is well-positioned with its solution-focused strategy to continue its aggressive growth rates in the coming year.”

About Content Raven

Content Raven’s global, secure content engagement solution empowers enterprise sales, marketing, media production and corporate training organizations to safely deliver video, documents, and other content to any device, anywhere. The company’s cloud-based solution helps organizations manage, track, and analyze user engagement with content. Content Raven’s customers are some of the largest companies in the world, including, EMC, Mondelez International, and VMWare. The company is recognized as a SBANE Innovation Award – Rising Star – 2014, and is on the Red Herring Top 100 North America Tech Startups List. The company is headquartered in Hopkinton, MA. See for more.

About Nauta Capital

Nauta Capital is a Venture Capital firm investing in early stage technology companies. Main areas of interest include B2B Software propositions, disruptive Digital Media companies, and enabling technologies for Mobile and the Internet. Nauta has $260 million under management and invests in Western Europe and the USA. Nauta has presence in London (UK), Boston, MA (USA), and Barcelona (Spain). Nauta has led investments in 30+ companies including Scytl, Eyeview Digital, GreatCall, Brandwatch, Fizzback, Rifiniti, InCrowd, Channelsight, Getapp, ForceManager, Marfeel, Privalia and Social Point. See for more.

About MassVentures

MassVentures is a venture capital firm focused on fueling the Massachusetts innovation economy by funding early-stage, high-growth Massachusetts startups as they move from concept to commercialization. MassVentures focuses on Series A investments and considers occasional and opportunistic seed rounds. For more information, please visit

About Laconia Capital Group

Laconia Capital Group is a venture capital firm that invests in pre Series-A digital B2B companies that solve highly definable marketing, distribution, or workflow problems primarily in the marketing services, data management, mobile communications, media, sports, and entertainment industries. For more information, please visit